Introduction & Organisational Info:

We, at RDA Autism & ADHD Practice (RDA AAP) Ltd. are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website rda-aap.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.

• Providing timely support and responding to inquiries or service requests.

• Improving our products and services to meet the evolving demands of our users.

• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Personal Information we collect

The purpose of this statement is to explain to you what personal information we collect and how we may use it. When you visit the website www.rda-aap.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information.”

How do we use your personal information?

We use your personal information only to contact you in response to your enquiry. We will only contact you with the consent implicit in your enquiry. 

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with UK Data Protection legislation as specified by the The Information Commisioner’s Office and the GDPR. We do not collect sensitive information about you except when you specifically knowingly provide it.

Scope and Application:

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website rda-aap.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices, and your rights related to personal information.

Health Record Management

We will create and keep Health Record for you which will record all relevant information relating to the treatment provided to you. We may also collect and store health information about you from third parties such as your doctor. Your health records are managed and protected in accordance with UK laws. All the information you provide is kept securely on a practice management software. The information will be kept securely for an appropriate length of time. All information stored is held in accordance with the General Data Protection Regulations (2017). We are also registered with the Information Commissioners Office (ICO).

Data Sharing and Disclosure

At RDA Autism & ADHD Practice, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area:

Sharing Personal Information:

• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to RDA Autism & ADHD Practice, and they are required to maintain the confidentiality of your information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Transparency and Control:

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes. Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at [email protected].  

Direct Marketing and Communications:

At RDA Autism & ADHD Practice, we may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you via various channels (email, telephone). We offer:

• Opt-In Consent: We will obtain your explicit opt-in consent before sending you direct marketing communications, where required by law. This means that you will have the opportunity to actively consent to receiving marketing messages from us before we send them to you.

• Unsubscribe Option: Every direct marketing communication we send will include clear instructions on how to unsubscribe or opt-out from receiving future marketing communications. You can exercise your right to opt-out at any time, and we will promptly honor your request to stop sending you marketing messages.

User Rights and Choices:

At RDA Autism & ADHD Practice, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Under General Data Protection regulation (2018) you have the right to request a copy of the data we hold about you - to rectify anything that is incorrect, to request deletion of your data, or to withdraw your consent at any time. 

Exercising Your Rights:

To exercise any of your rights, please contact us at [email protected] or call 0203 906 1488. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

Cookie Policy  Cookies and Tracking Technologies:

At RDA Autism & ADHD Practice, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website rda-aap.com. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding Cookies and Tracking Technologies:

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How We Use These Technologies:

• Essential Cookies: Necessary for the website’s functionality, such as authentication and security. They do not require consent.

• Performance and Analytics Cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.

• Functional Cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.

• Advertising and Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Your Choices and Consent:

Upon your first visit, our website will present you with a cookie consent banner, where you can:

• Accept All Cookies: Consent to the use of all cookies and tracking technologies.

• Reject Non-Essential Cookies: Only essential cookies will be used to provide you with necessary website functions.

• Customize Your Preferences: Choose which categories of cookies you wish to allow.

Changes to Our Cookie Use: We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary. If you do not agree to the terms and conditions, please do not use the website.